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Faults and Emergency

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area
  • NSW energy faults & emergencies
  • VIC energy faults & emergencies
Distributor Distribution Zone (areas served) Map NMI prefixes 24 Hours Fault Numbers General Number
Essential Energy (formerly Country Energy) www.essentialenergy.com.au Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst,
Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga.
Map 400, 420, 440, 450 13 20 80 13 23 91
Ausgrid (formerly Energy Australia)
www.ausgrid.com.au
Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry,
Merriwa, Nelson Bay, Scone and Waterfall.
Map 410 13 13 88 13 13 65
Endeavour Energy (formerly Integral Energy) www.endeavourenergy.com.au Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown,
Campbelltown, Liverpool, Parramatta, Penrith and Wollongong.
Map 431 13 10 03 13 37 18
Jemena (Gas) www.jemena.com.au Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW. N/A N/A 13 19 09 1300 137 078
Distributor Distribution Zone (areas served) Map 24 Hours Fault Numbers General Number
Citipower (www.powercor.com.au) Citipower covers the Melbourne CBD,
Yarraville, Moonee Ponds, Carlton and Abootsford.
Map 13 12 80 1300 301 101
Ausnet Services Electricity (previously known as SP Ausnet) (www.ausnetservices.com.au) Ausnet Energy covers the eastern side of Victoria, including Ringwood,
Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham.
Map 13 17 99 1300 360 795
Jemena (www.jemena.com.au) Jemena covers the area to the north west of the Melbourne CBD,
incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury.
Map 13 20 99 1300 131 689
Australia Gas Networks (previously known as Envestra) (www.australiangasnetworks.com.au) Envestra covers some of Melbourne CBD and the area to the east
of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe.
Map 1800 676 300 1300 001 001
Ausnet Services Gas (previously known as SP Ausnet) (www.ausnetservices.com.au) Ausnet Energy covers some of the Melbourne CBD and the area to the west
of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland.
Map 13 67 07 1300 360 795
Multinet (www.uemg.com.au) Multinet covers some of the Melbourne CBD and the area
to the West of Melbourne CBD, including Kew, Doncaster and Emerald.
Map 13 26 91 1300 887 501
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